Never. Not for any reason. Anyone asking for them — including someone claiming to represent us — is running a recovery scam. Forward the message and we’ll add the operator to the watchlist.

It depends on the case. The honest range across our case files is 0% (untraceable) to 95%+ (caught early at a cooperative exchange). We’ll give you a probability range at the end of stage two, and we update it every Friday during stage three.

We tell you, in writing, before you commit. If we discover unrecoverability mid-trace, we send a closing letter with everything we found and refund any work we hadn’t yet earned. We don’t bill for chases that go nowhere.

No. The wire-back, when it happens, lands directly in your bank account or your designated exchange account. We never custody, transfer, or hold client funds.

Eleven days at the fast end, seven months at the slow end. Most active recoveries close inside twelve weeks. SIM-swap and quick-reaction cases (where we’re engaged within hours of the loss) are typically faster; ICO and Ponzi cases are typically longer.

Bitcoin, Ethereum and EVM-compatible chains (BNB, Polygon, Arbitrum, Optimism, Base), Tron, and Solana, plus the major bridges between them. If your case involves a chain we don’t actively trace, we’ll say so up front.

Yes. Case details stay inside our team. We disclose only when legally required, or when you explicitly authorize us to engage exchanges, regulators, or counsel on your behalf.

No. Filing a Signal is free. The scope assessment is free. The first week of tracing is free. If your case is unworkable, we close the file with no charge. We get paid only when funds are recovered, agreed in writing before any work past stage one.

Tiered against recovered funds. Smaller recoveries (sub-$100K) sit at the higher end of the range; larger recoveries scale down. Exact percentages are spelled out in the engagement letter before any work past stage one. No surprise fees, no hidden costs.

Civil counsel, court filings, and expert-witness time are billed at cost, with your written approval first. We don’t mark them up. We don’t front-load them. Most cases never reach this stage.

A single named lead investigator out of our Addison, Texas desk. Not a queue, not a tier-one rep, not an offshore call center. The same person who opens your case writes your weekly intelligence reports and is on the line when something changes.

A written intelligence report every Friday during active tracing — plain English, written by your lead investigator, not auto-generated. Plus immediate contact whenever something material changes (a wallet moves, a freeze is granted, a deadline lands).

Yes. Filing the case has no commitment. The engagement letter spells out exit terms; effectively, you can pause or close the case at any point and you only owe performance fees on funds already recovered.